The wellbeing of our guests is of paramount importance. Rest assured we are up to date with Government and Industry guidance, and we want to reassure you that we have put in place strict cleaning protocols which exceed those stipulated in Government guidelines. The house is located in a peaceful, isolated spot so you may not even see anyone during your stay should you choose not to!
If you develop symptoms of Coronavirus prior to travel, we strongly recommend you stay at home and do not travel. Please ensure you have adequate holiday insurance to cover in this instance.
If you are unable to travel due to any travel restrictions imposed by the Government we will offer a full refund in this instance.
If you develop symptoms whilst staying at Stormhouse we ask you return home immediately and self-isolate in your own home. Please inform us immediately and we will contact NHS Scotland for advice on appropriate action to take next. Regrettably we cannot accept responsibility for any matters beyond our control which are related to Covid-19 and which arise whilst you are staying at Stormhouse. Additional costs will be incurred if an extended stay is required due to illness.
On departure, we would be very grateful if guests could strip the bed and leave linen on the floor for us to collect. We wouldn’t normally expect this, it is an additional measure to help minimise risk. Also please remove any unwanted food from the fridge/freezer and place rubbish bags outside.
Terms & Conditions
1. Period of Hire & Occupancy
Property is let on a 5-day minimum stay or as stated on booking form, and is for couples only. Sorry, no children or babies. No sub-letting. Arrival is at 4.00pm, departure by 10.00am please. This allows us to prepare the house between guests. Pets are by prior approval only, please get in touch before you book.
Keys will be left in the key safe, code and location details will be forwarded after final payment has been received
2. Booking & Payment
Bookings are handled by our secure partner, Supercontrol. A 50% deposit per rental week will be required when booking is confirmed. Secure payment links will be sent, we accept all major credit and debit cards. The remaining balance will be required six weeks prior to let date (unless a late booking or by special arrangement). If the balance is not received then the owners will be entitled to re-let the house and the booking will be forfeited. If the house is not re-let then the deposit will also be forfeited.
If you decide to cancel we will try to re-let the house. If successful a full refund will be made, if not then the deposit will be forfeited. However, if cancellation occurs within six weeks of the let commencement date and the house is not re-let, then the full fee will be forfeited.
If for any unforeseen reason we have to cancel your booking, a full refund of the let fee paid will be refunded, with no further claim against the owners. Travel etc must be covered by holiday insurance and will not be paid by owners
Electricity / heating, Wi-fi, satellite TV, sheets, duvets, linen, towels are all included in the fee, plus some wood for the stove. WIFI, SKY can be intermittent because of location.
6. Breakages and Damage
Please let us know of any breakages or damages so that we can repair/replace before the next guests arrive. We understand there is general everyday wear and tear to the house, however if damage or breakages are excessive then payment will be required. We ask all guests to treat the house as if they are staying with us personally, leaving it in a clean and tidy condition.
Strictly no smoking in or around the property. It is located in woodland and the risk of fire is too great. If there is evidence of smoking inside the house or if cigar/cigarette ends are left outside then a £ 500 fine will be applicable. This will be deducted from the card used to make the booking.
The owners accept no liability for any death, personal injury, loss or damage of guest’s personal property while staying at Stormhouse. The use of the property and contents is entirely at guest’s risk. The owners recommend you are covered by travel insurance for your holiday.
9. Right of Entry
We reserve the right of entry to the property at any reasonable time for maintenance, repairs or inspection.
10. Force Majeure
If for some unforeseen uncontrollable circumstances (ie; war, natural disaster, ‘acts of God’) either party cannot fulfill the rental contract, then neither party is responsible for the loss of rental and all monies will be returned wherever possible.
The rental contract is between the paying client and the owner of the house.
12. Complaints and Suggestions
Please let us know if you have any complaints or suggestions about Stormhouse as soon as possible so we can try and rectify immediately. We wish for your stay to be memorable and relaxing.
13. Hot Tub Terms and Conditions
Just like other physical activities, bathing in a Hot Tub could also bring certain Health and Safety risks. These are, in principle, the same as risks when bathing at home in the bathroom and they can be reduced by consistently following these simple Health & Safety guidelines. These are the Hot Tub terms and conditions that you are agreeing to if you make an online booking for Stormhouse so far as the law permits.
Occasionally we may not be able to have the hot tub clean and hot by your 4pm arrival and if there was a short delay whilst the water heated up, you would be advised. The hot tub at Stormhouse is a complimentary extra for your own private use that we include without cost. Whilst we make every effort to provide continuation of this facility, should the hot tub stop working due to a fault we cannot repair immediately during your stay, there can will be no refund of the holiday amount paid.
Health & Safety Guidance
We do not advise use of the hot tub during pregnancy, please contact your doctor for advice before entering the water.
People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub because of the possibility of spreading infection or irritating your condition. Persons with heart disease, diabetes, low or high blood pressure, asthma, respiratory problems or any serious illness should not enter the hot tub without prior consultation with their doctor. Also please consult your practitioner for advice before using the hot tub if you have recently had laser hair removal.
If either of you have any of the following conditions, please do not use, or stop using the hot tub immediately: fever or any flu-like symptoms, Diarrhoea and/or vomiting now, or over the previous 5 days
The maximum recommended temperature for bathing is 38°C. A temperature of 37-39°C provides a pleasant bathing experience because it is slightly warmer than a body temperature. Your tub is electronically controlled to settle at 38°C.
Never use the hot tub while using or after using narcotics or other drugs that may cause sleepiness, drowsiness or raise/lower blood pressure.
It is recommended to keep hydrated and to drink enough water while bathing.
The heat of the hot tub water speeds up the effects of alcohol and can cause sleepiness, dizziness and unconsciousness. Extra caution must be taken whenever alcohol is being consumed, before or during the hot tub use. Jumping and climbing on, or in the vicinity of the tub, is dangerous and completely prohibited. The owners of Stormhouse will not take any responsibility for accidents caused by irresponsible behaviour.
Please do not eat whilst bathing. Food particles break down contaminating the water and the internal surfaces of the tub. This causes damage and may become your liability if you eat whilst bathing. Please do not swallow the hot tub water. Use of shampoo, soaps and oils in the tub is prohibited. They create unpleasant particulars in your spa water, upset the pH balance and damage the tub. Please bear in mind that the hot tub is not for cleaning your body. This experience is to help you to clean your mind and relax.
Avoid using the hot tub immediately after a heavy meal.
Do not immerse your head in the hot tub water.
Never use the hot tub alone.
Take care when entering and leaving the hot tub. When leaving the hot tub leg muscles may be relaxed enough to make you unsteady.
The use of glass near/in the hot tub and whilst on the outdoor decking area is strictly prohibited. Please use plastic glasses provided.
Do not use any electrical appliances near/in the hot tub.
If any fault or damage occurs with the hot tub please contact us at the earliest convenient moment.
Shower with soap and water before and after using the hot tub. Showering before use washes away many of the common skin bacteria and removes lotions, deodorants, creams etc which reduce the effectiveness of the spa sanitiser which disinfects the water.
Do not sit or walk on the hot tub cover.
Avoid entering the hot tub water immediately after exercising as the water temperature can affect the heart rate.
Take care on the decking/hot tub steps as water from the tub can cause it to be slippery. The deck tiles are non-slip but we advise wearing footwear at all times whilst walking on it as surface water can cause slips.
If any allergic reaction occurs leave the hot tub and rinse off in the shower. If the reaction persists contact reception or go to a local doctor or A&E.
Do not turn hot tub isolation switch off as the hot tub’s power needs to be turned on to carry out the cleaning cycles.
Please note – To comply with HSE regulations the hot tub water is remotely monitored and checked every day.
For your own safety Stormhouse hot tub water has a product called Bromine added. The water is monitored remotely and tested daily by Stormhouse owners.
Upon booking I hereby confirm that the methods and precautions of using the Stormhouse hot tub in the previous pages and paragraphs of this document have been read and understood.
I understand and accept, that the only chemical or substance allowed in the water is the bromine used by the owners of Stormhouse. I confirm that I have read and understood the Health and safety guidance provided by Stormhouse and I am fully aware of the potential risks to health of hot-water bathing.
I confirm that the owners of Stormhouse are not liable for any injury or contamination as a result of failing to abide by the conditions as outlined.
We hereby undertake that, in advance to entering the Stormhouse hot tub, we are aware of the possible health and safety risks.
We confirm that we will allow Stormhouse an agreed time to check and maintain the hot tub if and when necessary.